Fixing errors on your 2024-25 FAFSA

Contact the U.S. Department of Education by calling 202-377-3889 or sending an email to applicationprocessingdivision@ed.gov. 

Log in to the FAFSA website using your FSA ID and verify that the information is correct. 

If you believe that Parent 1's Social Security Number is listed correctly, then Parent 1 will need to contact the Social Security Administration at 1-800-772-1213 or visit ssa.gov to resolve this issue. 

If Parent 1's Social Security Number (Item 57) is incorrect, correct it on the FAFSA.  

If Parent 1 does not have a Social Security number, then enter all zeros in Item 57.

Then submit your FAFSA correction with the required student and parent signatures.

Log in to the FAFSA website using your FSA ID and verify that the information is correct. 

If you believe that your parent's SSN is correct, then your Parent 2 will need to contact the SSA at 1-800-772-1213 or socialsecurity.gov to resolve this issue. 

If your Parent 2's SSN is incorrect on your FAFSA, enter the correct number in Item 61.  

If your Parent 2 does not have an SSN, then enter all zeros in Item 61 and confirm by re-entering the zeroes. 

Then submit your FAFSA correction with the required student and parent signatures.

The Social Security Administration (SSA) couldn’t confirm that the Social Security number (SSN) you reported on your FAFSA form is correct.
If you made a mistake on your form, follow these steps:
1. Log in to StudentAid.gov and update your information in your Account Settings.
2. Once SSA verifies your account status, update the information on your FAFSA form by selecting “Make a Correction.”
3. Once the information on your FAFSA form has been updated, select “Submit.”
If you believe that the SSN you reported is correct, then follow the instructions for updating government agencies.

Updating Government Agencies
1. Contact the SSA by calling 1-800-772-1213 or by visiting ssa.gov.
2. Once SSA resolves the issue, contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
3. Ask FSAIC to manually sync their data with SSA. You’ll be notified by email once a match is confirmed.
4. Reach out to ASU's financial aid office to inform them of the update.

Log in to the FAFSA website using your FSA ID and verify that the name and SSN on your FAFSA are correct. 

If both Parent 1's name and SSN are listed correctly on your FAFSA, confirm his name by re-entering both his last name and first name initial in Items 58 and 59. Next, Parent 1 should contact the SSA at 1-800-772-1213 or socialsecurity.gov to make sure they correct it in their records.

If either Parent 1's SSN or name is listed incorrectly on your FAFSA, enter the correct information in items 57, 58 and 59. 

Then submit your FAFSA correction with the required student and parent signatures.

Log in to the FAFSA website using your FSA ID and verify that the information is correct on your FAFSA.

If you believe that Parent 1's and/or Parent 2's SSN, name and date of birth are listed correctly, you will need to ensure that the SSN, name and/or date of birth match the Social Security Administration's records exactly for at least one parent. 

If a parent does not have a SSN, then you will need to enter all zeros in place of their SSN in Item 57 and/or Item 61.

Then submit your FAFSA correction with the required student and parent signatures.

Log in to the FAFSA website using your FSA ID and verify that the information is correct on your FAFSA. 

If both your Parent 2's name and SSN are listed correctly on the FAFSA, confirm her name by re-entering both her last name and first name initial in Items 62 and 63 on the FAFSA. Next, your Parent 2 should contact the SSA at 1-800-772-1213 or socialsecurity.gov to make sure they correct it in their records.

If either your Parent 2's SSN or name is listed incorrectly on your FAFSA, enter the correct information in items 61, 62 and/or 63.

Then submit your FAFSA correction with the required student and parent signatures.

Log into the FAFSA website using your FSA ID and verify that the information is correct. 

If your date of birth (Item 9) is correct, confirm this information by reentering the same value for your date of birth.

If your date of birth (Item 9) is incorrect, enter the correct date.

Then submit your FAFSA correction with the required signature.

Log into the FAFSA website using your FSA ID and verify that the information is correct. 

If your date of birth (Item 9) is correct, confirm this information by reentering the same value for your date of birth.

If your date of birth (Item 9) is incorrect, enter the correct date.

Then submit your FAFSA correction with the required signature.

The U. S. Department of Education cannot currently process your application for financial aid due to missing student personal information. Please log back into your FAFSA application at StudentAid.gov and update your information and ensure none of the following fields are blank. 
· Sex Gender
· Sex Transgender
· Citizenship
· Street Address
· City
· State Mailing Address
· Zip Code
· State of Legal Residence
· Legal Residence Date
· Country
· Marital Status
· Grade Level in College
· First Bachelor’s Degree before 2024-25 School Year
· Unaccompanied homeless youth, or is unaccompanied, at risk of homelessness, and self-supporting
· Unusual Circumstance
· College #1 – College #20
· Either Parent Attend College

The U.S. Department of Education cannot currently process your application for financial aid due to missing student personal information.

Please log back into your FAFSA application at StudentAid.gov and update your information and ensure none of the ethnicity fields are left blank.

The U. S. Department of Education cannot currently process your application for financial aid due to missing high school information. Please log back into your FAFSA application at StudentAid.gov and update your information and ensure none of the high school fields are left blank.

The U.S. Department of Education cannot currently process your application for financial aid because you did not provide consent and approval to retrieve and disclose your federal tax information.

With your consent and approval, the department of education can obtain tax return information automatically from the IRS. Log into StudentAid.gov and select “Make a Correction” to provide your consent and approval.

According to the U.S. Department of Education, you did not sign your Free Application for Federal Student Aid or the FAFSA Submission Summary (FSS) corrections you submitted. To resolve this issue, you will need to complete one of the following tasks:

1. Make your corrections electronically via the FAFSA website.

• Log in to studentaid.gov using your FSA ID.

• Visit the "Sign and Submit" section Click Provide Signatures in the Sign and Submit section. You will enter your FSA ID and click Sign.

• Submit your signature.

2. Make a signature correction on your printed FSS certification page and resubmit it by mailing it to Federal Student Aid Programs, P.O. Box 7650, London, KY 40742-7650.

If you are not able to sign, contact Financial Aid and Scholarship Services at Arizona State University. 

Once ASU receives your updated information from FAFSA, we will begin processing your federal student aid file.

The U. S. Department of Education cannot currently process your application for financial aid due to missing parent personal information.

Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank:

· Last Name
· Date of Birth
· Social Security Number
· Street Address
· City
· State Mailing Address
· Zip Code
· Country
· State of Legal Residence
· Legal Residence Date
· Number in College

The department of education cannot currently process your application for financial aid due to missing parent federal benefit information.

Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank.

• Parent Received EITC
• Received federal housing assistance
• Received Free or Reduced Price Lunch
• Received Medicaid
• Received refundable credit for 36B health plan
• Received SNAP
• Received Supplemental Security Income
• Received TANF
• Received WIC
• Federal Benefits: None of the above

The U. S. Department of Education cannot currently process your application for financial aid due to missing parent tax information.

Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank.

• Tax Return Filing Status
• Income Earned from Work
• Tax Exempt Interest Income
• Untaxed Portions of IRA Distributions
• Untaxed Portions of Pensions
• Adjusted Gross Income
• Income Tax Paid
• Deductible Payments to IRA, Keogh, and other
• Filed Schedule A, B, D, E, F, or H
• Schedule C Amount
• Education Credits

The U. S. Department of Education cannot currently process your application for financial aid due to missing parent tax information.

Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank, or complete the form listed on your My ASU account.
Filed 1040 or 1040NR is blank

The U. S. Department of Education cannot currently process your application for financial aid due to missing parent tax information.

Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank, or complete the form listed on your My ASU account.

• Child Support Received
• Total of Cash, Savings, and Checking Accounts
• Net Worth of Current Investments
• Net Worth of Businesses and Investment Farms

The U.S. Department of Education cannot currently process your application for financial aid due to missing parent tax information.

Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank, or complete the form listed on your My ASU account.

• Filed Joint Return with Current Spouse and has no tax information

The U.S. Department of Education cannot currently process your application for financial aid due to missing parent tax information. Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank, or complete the form listed on your My ASU account.

• Earned Income Tax Credit Received During Tax Year is blank

The U.S. Department of Education cannot currently process your application for financial aid due to missing parent tax information. Please have your parent log back into their FAFSA application at StudentAid.gov and update their information and ensure none of the following fields are blank, or complete the form listed on your My ASU account.

• Foreign Earned Income Exemption is blank

According to the U.S. Department of Education you are not eligible for federal student aid because your parent did not provide consent and approval to retrieve and disclose their federal tax information. With their consent and approval, we can obtain tax return information automatically from the IRS.

Your parent must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their consent and approval.

According to the U.S. Department of Education you are not eligible for federal student aid because your parent's spouse (parent 2) did not provide consent and approval to retrieve and disclose their federal tax information. With their consent and approval, we can obtain tax return information automatically from the IRS.

Your parent's spouse (parent 2) must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their consent and approval.

According to the U.S. Department of Education your parent didn't sign your FAFSA form.

Your parent must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their consent and approval.

According to the U.S. Department of Education your parent didn't sign your FAFSA form.

Your parent must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their consent and approval.

According to the U.S. Department of Education critical information about your parent spouse or partner is missing from your form.

Your parent spouse or partner must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to update their information.

According to the U.S. Department of Education your parent spouse or partner didn’t sign your FAFSA form. Your parent spouse or partner must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their signature electronically.

According to the U.S. Department of Education your parent spouse or partner didn’t sign your FAFSA form. Your parent spouse or partner must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their signature electronically.

According to the U.S. Department of Education you did not report your number in college. Log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction”. Then go under the "Financials" section to the "Number in College" and update your information.

According to the U.S. Department of Education the Social Security Administration (SSA) couldn’t confirm that the Social Security number (SSN) reported for your spouse on your FAFSA form is correct.
If there is a mistake on your form, do the following:
1. Log in to StudentAid.gov and update your spouse’s information, then reinvite them to your FAFSA form.
2. Your spouse must login to StudentAid.gov and update their information in Account Settings.
3. Once SSA verifies their account status, your spouse must update the information on your FAFSA form by selecting “Make a Correction.”
4. Once the information has been updated, they must sign and submit their correction.
If your spouse believes that the SSN reported is correct, they must follow the instructions for updating government agencies.

Updating Government Agencies
1. Your spouse must contact the SSA by calling 1-800-772-1213 or by visiting ssa.gov.
2. Once your spouse resolves this issue with SSA, they must contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
3. Your spouse must ask FSAIC to manually sync their data with SSA. Your spouse will be notified by email once a match is confirmed.
4. Reach out to your college’s or career school’s financial aid office to inform them of the update.

According to the U.S. Department of Education the name reported on your FAFSA form for your spouse doesn’t match the Social Security Administration’s (SSA) records for their Social Security number (SSN).

If there is a mistake on your form, do the following:
1. Log in to StudentAid.gov and update your spouse’s information, then reinvite them to your FAFSA form.
2. Your spouse must login to StudentAid.gov and update their information in Account Settings.
3. Your spouse must update the information on your FAFSA form by selecting “Make a Correction.”
4. Once the information has been updated, they must sign and submit their correction. If your spouse believes that the name reported is correct, they must follow the instructions for updating government agencies.

Updating Government Agencies
1. Your spouse must contact the SSA by calling 1-800-772-1213 or by visiting ssa.gov.
2. Once your spouse resolves this issue with SSA, they must contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
3. Your spouse must ask FSAIC to manually sync their data with SSA. Your spouse will be notified by email once a match is confirmed.
4. Reach out to your college’s or career school’s financial aid office to inform them of the update.

According to the U.S. Department of Education the Social Security number reported for your spouse on your FAFSA form belongs to a deceased person.

If there is a mistake on your form, do the following:
1. Log in to StudentAid.gov and update your spouse’s information, then reinvite them to your FAFSA form.
2. Your spouse must login to StudentAid.gov and update their information in Account Settings.
3. Once SSA verifies their account status, your spouse must update the information on your FAFSA form by selecting “Make a Correction.”
4. Once the information has been updated, they must sign and submit their correction.
If your spouse believes that the SSN they reported is correct, they must follow the instructions for updating government.

Updating Government Agencies
1. Your spouse must contact the SSA by calling 1-800-772-1213 or by visiting ssa.gov.
2. Once your spouse resolves this issue with SSA, they must contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
3. Your spouse must ask FSAIC to manually sync their data with SSA. Your spouse will be notified by email once a match is confirmed.
4. Reach out to your college’s or career school’s financial aid office to inform them of the update.

According to the U.S. Department of Education the date of birth reported on your FAFSA form for your spouse doesn’t match the Social Security Administration’s (SSA) records for their Social Security number (SSN).

If there is a mistake on your form, do the following:
1. Log in to StudentAid.gov and update your spouse’s information, then reinvite them to your FAFSA form.
2. Your spouse must login to StudentAid.gov and update their information in Account Settings.
3. Once SSA verifies their account status, your spouse must update the information on your FAFSA form by selecting “Make a Correction.”
4. Once the information has been updated, they must sign and submit their correction.
If your spouse believes that the date of birth reported is correct, they must follow the instructions for updating government agencies.

Updating Government Agencies
1. Your spouse must contact the SSA by calling 1-800-772-1213 or by visiting ssa.gov.
2. Once your spouse resolves this issue with SSA, they must contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
3. Your spouse must ask FSAIC to manually sync their data with SSA. Your spouse will be notified by email once a match is confirmed.
4. Reach out to your college’s or career school’s financial aid office to inform them of the update.

According to the U.S. Department of Education you are not eligible for federal student aid because your spouse did not provide consent to retrieve and disclose their federal tax information.

With their consent, we can obtain tax return information automatically from the IRS. Your spouse must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their consent.

According to the U.S. Department of Education your spouse didn’t sign your FAFSA form. Your spouse must log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction” to provide their signature electronically.

According to the U.S. Department of Education you do not have a social security number and your personal identification information was not verified by Transunion. Contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243 to resolve this issue.

According to the U.S. Department of Education your parent does not have a social security number and your parent's personal identification information was not verified by Transunion. Contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243 to resolve this issue.

According to the U.S. Department of Education you didn’t report your spouse’s date of birth.

 Log in to StudentAid.gov, select your FAFSA form from their Dashboard, and select “Make a Correction”. Then navigate to the "Student Spouse Identity Information" section to update your spouse's information.