2024-2025 Loan default resolution verification

If this item is listed under your Financing Tasks in My ASU, your financial aid disbursement will be placed on hold until you provide the information requested.

Why this is needed

Your FAFSA indicates that you have defaulted (i.e., failed to make payments) on your Federal Student Aid (FSA) loan(s). One of the consequences of default is the loss of additional federal student aid eligibility. To regain your eligibility, you must resolve the default using one of the options below.

  1. If you have a defaulted loan and would like to participate in the new Fresh Start initiative, which allows students to regain eligibility, please complete the acknowledgement within the eForm. Note: the following loan types do not qualify for this program:
    • Defaulted school-held Perkins Loans.
    • Defaulted Health Education Assistance Program (HEAL) loans.
    • Student loans remaining with the U.S. Department of Justice (DOJ).
    • Direct Loans and commercial-held FFEL Program loans that default after the end of the pause on student loan payments and collections. The pause end date was Aug. 31st, 2023.
  2. Resolve your defaulted FSA loan(s) and upload proof from the guaranty or collection agency in the eForm below. To determine the holder of your defaulted FSA loan(s), log in to the Studentaid.gov website with your FSA ID and password and view your Financial Aid dashboard. Contact the holder of your defaulted FSA loan(s) directly for instructions on how to resolve your default. Once resolved, upload acceptable documentation (dated within the last 30 days) such as:
    • Documentation of the loan paid in full.
    • Documentation of loan consolidation.
    • Documentation of satisfactory repayment arrangement.
    • Documentation of successful loan rehabilitation.
  3. If you have a defaulted federal student loan in an active bankruptcy claim and your debt is dischargeable, attach documentation from the holder of the debt stating it is dischargeable. Visit the Getting Out of Default page on the Federal Student Aid website for more information.


  1. Click on the eForm below and follow the instructions provided.
  2. Upload documentation showing the default has been resolved or that you will be participating in the Fresh Start Initiative.
  3. Submit the eForm.

You can view your document status on My ASU's Finances tab. Please allow two to three business days after you submit it for our receipt to show in your Financing Tasks.

Complete and submit online.

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