ASU financial aid office

ASU financial aid and student accounts

Where is my refund?

Financial aid refunds are processing now through Jan 13, 2023. If you are enrolled in direct deposit, you should receive your refund within four business days of disbursement. If you are not enrolled in direct deposit, you can expect your refund via mailed check to the address listed on your My ASU profile within seven business days of disbursement.

Contact us

Call wait times can be long at the start of the semester. Skip the long lines and watch the videos below for answers to the top questions students are asking about financial aid, tuition and billing, and managing student accounts. 

You can also check our FAQs or use the Help tab in My ASU to launch a chat session. To book a Zoom appointment with a repayment specialist, use our scheduling tool

Incoming on-campus students

Incoming on-campus first-year and transfer students
Connect with your admission team member.

Incoming graduate students
Connect with your admission team member.

Incoming military/veteran students
Connect with your Pat Tillman Veterans Center team member.

Incoming International students
Connect with your admission team member.

Incoming ASU Online students

Call us at 
1-855-278-5080

or visit the My ASU Help tab to email a specific question.

Current students

Call us

1-855-278-5080

Email us

Visit the My ASU Help tab to email a specific question.

Chat with us

Launch a chat session

Office locations and hours

Downtown Phoenix

University Center Building, Room 144
Fax: 602-496-0397

West

University Center Building, Room 101
Fax: 602-543-6712

Polytechnic

Administration Building, Room 160
Fax: 480-727-1080

Tempe

Student Services Building, 2nd Floor
Fax: 480-965-9242

Hours 

Monday - Friday

8:15 a.m. - 5:00 p.m.

Closed Saturday, Sunday and university holidays

 

Mailing address for payments

Personal Checks, cashier's checks, money orders, and 529 plan payments are accepted by mail. Make checks payment to Arizona State University and include the appropriate ASU ID on the memo line.

ASU Cashiering Services
1151 S. Forest Ave., Ste. 244
PO Box 870303
Tempe, AZ 85287-0303

For express shipping services (Fed Ex, DHL, UPS, Overnight Mail), please use the address below: 

A
SU Cashiering Services
1151 S. Forest Avenue, Suite 244
Tempe, AZ 85281

Additional resources