Contact financial aid and student accounts
Important updates for fall 2026 aid
We are experiencing a high volume of calls and chats which is resulting in longer wait times. Financial Aid and Scholarship Services is currently processing financial aid for Fall 2026. Please check your MyASU and your ASU e-mail for any outstanding actions you may need to take or any updates on your financial aid.
Financial aid disbursements for fall 2026 continue as aid is packaged. Refunds will be issued within 3 business days after your aid is disbursed.
Make sure your financial aid is ready for the semester. Review important financial aid steps.
Changing your class schedule?
Your enrollment can affect your financial aid, especially with new federal regulations taking effect in fall 2026. If you decrease your credit hours, allow up to seven business days for your aid to update. If you increase your credit hours, your aid will update in September.
Learn about fall 2026 federal aid changes and see how enrolling less than full time may affect your aid.
Important reminders
- Tuition and fees: View descriptions of tuition and fee charges.
- Aug. 25: Eligible unpaid balances will be enrolled in the ASU payment plan.
- Processing times: Check current Financial Aid and Scholarship Services processing times.
How to contact financial aid and student accounts
Call wait times can be long at the start of the semester. Skip the long lines and watch the videos below for answers to the top questions students are asking about financial aid, tuition and billing, and managing student accounts.
- How do I make a payment? (Watch time: 1 min 50 sec)
- When will I get my financial aid refund? (Watch time: 1 min 17 sec)
- How do I accept or decline loans in My ASU? (Watch time: 2 min 32 sec)
- How do I adjust my loan amounts using an Aid Adjustment form? (Watch time: 2 min 34 sec)
You can also check our FAQs or use the Help tab in My ASU to launch a chat session. To book a Zoom appointment with ASU Student Accounts, use our scheduling tool.
Incoming on-campus students
Incoming on-campus first-year and transfer students
Connect with your admission team member.
Incoming graduate students
Connect with your admission team member.
Incoming military/veteran students
Connect with your Pat Tillman Veterans Center team member.
Incoming International students
Connect with your admission team member.
Incoming ASU Online students
Call us at
1-855-278-5080
or visit the My ASU Help tab to email a specific question.
Current students
Locations and Hours
Downtown Phoenix
411 N. Central Ave.
University Center Building
Phoenix, AZ 85004
Fax: 602-496-0397
West Valley
13590 N. 47th Ave.
University Center Building, Room 101
Glendale, AZ 85306
Fax: 602-543-6712
ASU California Center
ASU California Center Grand, suite #204
Polytechnic
5990 S. Sterling Mall
Administration Building
Mesa, AZ 85212
Fax: 480-727-1080
Tempe
1151 S. Forest Ave
Student Services Building, 2nd Floor
Tempe, AZ 85287
Fax: 480-965-9242 (SBS)
Hours
Financial Aid and Scholarship Services Office
Monday
9:00 a.m. - 5:00 p.m.
Tuesday - Friday
8:00 a.m. - 5:00 p.m.
Student Business Services Office
Monday - Friday
8:15 a.m. - 5:00 p.m.
Closed Saturday, Sunday and university holidays