ASU financial aid and student accounts
Where is my refund?
Financial aid refunds are processing now through Jan 13, 2023. If you are enrolled in direct deposit, you should receive your refund within four business days of disbursement. If you are not enrolled in direct deposit, you can expect your refund via mailed check to the address listed on your My ASU profile within seven business days of disbursement.
Contact us
Call wait times can be long at the start of the semester. Skip the long lines and watch the videos below for answers to the top questions students are asking about financial aid, tuition and billing, and managing student accounts.
- How do I make a payment? (Watch time: 1 min 50 sec)
- When will I get my financial aid refund? (Watch time: 1 min 17 sec)
- How do I accept or decline loans in My ASU? (Watch time: 2 min 32 sec)
- How do I adjust my loan amounts using an Aid Adjustment form? (Watch time: 2 min 34 sec)
You can also check our FAQs or use the Help tab in My ASU to launch a chat session. To book a Zoom appointment with a repayment specialist, use our scheduling tool.
Incoming on-campus students
Incoming on-campus first-year and transfer students
Connect with your admission team member.
Incoming graduate students
Connect with your admission team member.
Incoming military/veteran students
Connect with your Pat Tillman Veterans Center team member.
Incoming International students
Connect with your admission team member.
Incoming ASU Online students
Call us at
1-855-278-5080
or visit the My ASU Help tab to email a specific question.
Current students
Call us
1-855-278-5080
Email us
Visit the My ASU Help tab to email a specific question.
Chat with us
Office locations and hours
Downtown Phoenix
University Center Building, Room 144
Fax: 602-496-0397
West
University Center Building, Room 101
Fax: 602-543-6712
Polytechnic
Administration Building, Room 160
Fax: 480-727-1080
Tempe
Student Services Building, 2nd Floor
Fax: 480-965-9242
Mailing address for payments
Personal Checks, cashier's checks, money orders, and 529 plan payments are accepted by mail. Make checks payment to Arizona State University and include the appropriate ASU ID on the memo line.
ASU Cashiering Services
1151 S. Forest Ave., Ste. 244
PO Box 870303
Tempe, AZ 85287-0303
For express shipping services (Fed Ex, DHL, UPS, Overnight Mail), please use the address below:
ASU Cashiering Services
1151 S. Forest Avenue, Suite 244
Tempe, AZ 85281