Contact financial aid and student accounts
Financial aid delays: Financial aid delays are happening at universities from coast to coast after changes made by the federal government to student borrowing guidelines. The new guidelines took effect July 1 and ASU is working to help students understand the changes and their eligibility.
ASU has moved the tuition payment date to September 25 for those impacted. ASU has emailed students to their @asu.edu accounts to inform them of that extended deadline. One-on-one assistance is available by calling 855-278-5080. Given our extended tuition deadline, we encourage you to hold on contacting our offices so that calling wait times decrease. Our teams will ensure that all students who qualify for financial aid will receive the aid they are eligible for.
How to contact financial aid and student accounts
Call wait times can be long at the start of the semester. Skip the long lines and watch the videos below for answers to the top questions students are asking about financial aid, tuition and billing, and managing student accounts.
- How do I make a payment? (Watch time: 1 min 50 sec)
- When will I get my financial aid refund? (Watch time: 1 min 17 sec)
- How do I accept or decline loans in My ASU? (Watch time: 2 min 32 sec)
- How do I adjust my loan amounts using an Aid Adjustment form? (Watch time: 2 min 34 sec)
You can also check our FAQs or use the Help tab in My ASU to launch a chat session. To book a Zoom appointment with ASU Student Accounts, use our scheduling tool.
Estudiantes entrantes en el campus
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Conéctese con su miembro del equipo de admisión.
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Estudiantes entrantes militares/veteranos
Conéctese con su miembro del equipo del Centro de Veteranos Pat Tillman.
Estudiantes entrantes internacionales
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Estudiantes entrantes de ASU en línea
Llámenos al
1-855-278-5080
o visite la pestaña Ayuda de My ASU para enviar por correo electrónico una pregunta específica.
Estudiantes actuales
Llámenos
1-855-278-5080
Envíenos un correo electrónico
Visite la pestaña Ayuda de My ASU para enviar por correo electrónico una pregunta específica.
Chatee con nosotros
Locations and Hours
Downtown Phoenix
411 N. Central Ave.
University Center Building
Phoenix, AZ 85004
Fax: 602-496-0397
West Valley
13590 N. 47th Ave.
University Center Building, Room 101
Glendale, AZ 85306
Fax: 602-543-6712
ASU California Center
ASU California Center Grand, suite #204
Polytechnic
5990 S. Sterling Mall
Administration Building
Mesa, AZ 85212
Fax: 480-727-1080
Tempe
1151 S. Forest Ave
Student Services Building, 2nd Floor
Tempe, AZ 85287
Fax: 480-965-9242 (SBS)
Hours
Financial Aid and Scholarship Services Office
Monday
9:00 a.m. - 5:00 p.m.
Tuesday - Friday
8:00 a.m. - 5:00 p.m.
Student Business Services Office
Monday - Friday
8:15 a.m. - 5:00 p.m.
Closed Saturday, Sunday and university holidays