Contact financial aid and student accounts
Important updates for fall 2026 aid
Financial aid disbursements for fall 2026 begin the week of Aug. 10.
Make sure your financial aid is ready for the semester. Review important financial aid steps.
Changing your class schedule?
Your enrollment can affect your financial aid, especially with new federal regulations taking effect in fall 2026. If you decrease your credit hours, allow up to seven business days for your aid to update. If you increase your credit hours, your aid will update in September.
Learn about fall 2026 federal aid changes and see how enrolling less than full time may affect your aid.
Important reminders
- Tuition and fees: View descriptions of tuition and fee charges.
- Aug. 25: Eligible unpaid balances will be enrolled in the ASU payment plan.
- Processing times: Check current Financial Aid and Scholarship Services processing times.
How to contact financial aid and student accounts
Call wait times can be long at the start of the semester. Skip the long lines and watch the videos below for answers to the top questions students are asking about financial aid, tuition and billing, and managing student accounts.
- How do I make a payment? (Watch time: 1 min 50 sec)
- When will I get my financial aid refund? (Watch time: 1 min 17 sec)
- How do I accept or decline loans in My ASU? (Watch time: 2 min 32 sec)
- How do I adjust my loan amounts using an Aid Adjustment form? (Watch time: 2 min 34 sec)
You can also check our FAQs or use the Help tab in My ASU to launch a chat session. To book a Zoom appointment with ASU Student Accounts, use our scheduling tool.
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1-855-278-5080
o visite la pestaña Ayuda de My ASU para enviar por correo electrónico una pregunta específica.
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Envíenos un correo electrónico
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Chatee con nosotros
Locations and Hours
Downtown Phoenix
411 N. Central Ave.
University Center Building
Phoenix, AZ 85004
Fax: 602-496-0397
West Valley
13590 N. 47th Ave.
University Center Building, Room 101
Glendale, AZ 85306
Fax: 602-543-6712
ASU California Center
ASU California Center Grand, suite #204
Polytechnic
5990 S. Sterling Mall
Administration Building
Mesa, AZ 85212
Fax: 480-727-1080
Tempe
1151 S. Forest Ave
Student Services Building, 2nd Floor
Tempe, AZ 85287
Fax: 480-965-9242 (SBS)
Hours
Financial Aid and Scholarship Services Office
Monday
9:00 a.m. - 5:00 p.m.
Tuesday - Friday
8:00 a.m. - 5:00 p.m.
Student Business Services Office
Monday - Friday
8:15 a.m. - 5:00 p.m.
Closed Saturday, Sunday and university holidays