2026-2027 Parent Loan Default Resolution Verification

If this item is listed under your Financing Tasks in My ASU, your financial aid disbursement will be placed on hold until you provide the information requested.

Why this is needed

Your FAFSA indicates that your parent has defaulted (i.e., failed to make payments) on their Federal Student Aid (FSA) loan(s). One of the consequences of default is the loss of additional federal student aid eligibility, including parent PLUS.

This eForm must be completed by the parent who has defaulted loans and wishes to receive federal parent PLUS loans. You will need to provide the parent guest access on My ASU in order for them to electronically complete and sign parent forms.

To grant your parent guest access, visit My ASU - Add a Guest. Under Finances, check the box next to View my tasks. Once you provide guest access, your parent will need to complete the Parent Signature Verification task in order to sign and complete eForm electronically. Watch a How-to video for submitting the Parent Signature Verification.

Important

1. For your parent to regain their eligibility, they must resolve the default using one of the options below.Resolve their defaulted FSA loan(s) and upload proof from the guaranty or collection agency in the eForm. To determine the holder of their defaulted FSA loan(s), they must log in to the Studentaid.gov website with their FSA ID and password and view their Financial Aid dashboard. Contact the holder of their defaulted FSA loan(s) directly for instructions on how to resolve their default. Once resolved, upload acceptable documentation (dated within the last 30 days) such as:
   • Documentation of the loan paid in full.
   • Documentation of approved loan consolidation.
   • Documentation of satisfactory repayment arrangement.
   • Documentation of successful loan rehabilitation.
2. If they have a defaulted federal student loan in an active bankruptcy claim and their debt is dischargeable, attach documentation from the holder of the debt stating it is dischargeable. Visit the Getting Out of Default page on the Federal Student Aid website for more information.

Effective October 2, 2024, the Fresh Start Initiative ended and is no longer an option.

Instructions

1. Have your parent refer to their My ASU to access and complete the eForm.
2. Upload documentation showing the default has been resolved.
3. Submit the eForm.

You can view your status on My ASU's Finances tab. Please allow two to three business days after your parent submits it for our receipt to show in your Financing Tasks.